About Me (She/her)
I am a creative thinker with 9+ years of customer-centric experience in the retail and fashion industry. As an aspiring customer success champion, I aim to help customers achieve success through building purpose-driven relationships and advocacy.
Skills & Proficiencies
KEY SKILLS/knowledge
- Customer Success Management
- Onboarding
- Customer Service
- Business Communications
- Client Relationship Management
- Partnerships & Collaboration
- Creative
- Fashion/Business Management
- Retail Operations
- Research & Problem-Solving
- Project Management
- E-commerce
- Digital Marketing
TECHNICAL SKILLS
Education
Fashion/business management
Bachelor of Commerce, Humber College (2022)
IMAGE CONSULTING
Certificate, George Brown School of Continuing Education (2021)
Fashion ARTS & Business
Diploma, Humber College (2016)
Certifications
SALESFORCE CRM fundamentals
Ontario Tech Talent (In progress)
3-month self-paced course focused on Salesforce customer relationship management software.
Fundamentals of digital marketing
Google Digital Garage (Jan. 2023)
Completed 30+ hours of expert-led Digital Marketing courses that focused on SEO, E-commerce and Digital Marketing strategies.
CERTIFIED CUSTOMER SUCCESS MANAGER (CCSM) LEVEL 1
SuccessCOACHING (Feb. 2023)
Completed 80+ hours of accredited Customer Success courses focused on Onboarding, Customer Engagement, Account Management, Client Retention, Business Reviews, Business Metrics and Strategic Planning.
Customer success foundations
Aspireship (Dec. 2022)
Completed 30+ hours of Customer Success course led by industry top voices focused on Customer Success Journey, Onboarding, Handling Difficult Situations, Strategic Planning and more.
ZENDESK SUPPORT FOR AGENTS
Zendesk Training (Feb. 2023)
Completed on-demand Zendesk tutorial training focused on providing efficient customer support by updating tickets and collaborating with other agents to provide expertise and accurate responses to customers.
BIZ START entrepreneurship
BizStart, Youth Employment Services (Sept. 2022)
A 6-month entrepreneurship training program focused on marketing, business planning, management, web design and other business-related topics.
Blogging & Entrepreneurship
STYLE BLOGGER & content writer
Solestylefix.ca (2022 - Current)
Sole Style Fix is an online platform that empowers women to transcend their style with confidence through style, fashion, and lifestyle content.
sMALL BUSINESS OWNER
Shopdauntless.com (2019-2021)
Launched and operated an accessories business with Shopify. I utilized my creative content management, and technical skills within the platform.
WordPress Website Development Project
project leAD
Project Overview
The WordPress Website Development project is part of the BUS 2504 Web Development course offered to Digital Management and Fashion Management students at Humber College. This project enabled a cross-program collaboration in which a team of 6 web development students developed and built a functioning e-commerce website for bakers in the Baking & Pastry Management program.
As the project lead, I:
- Led and collaboratively worked closely with a team of 5 class colleagues
- Managed communication between my team (developers) & bakers (clients)
- Executed home page, header, footer, branding guide, image and on-page SEO
Skills: Project management, web development, collaboration, content management, SEO, client management
Sweet N’ Savoury Buns
Sweet N’ Savoury Buns is a team of 5 passionate bake students from Humber College’s Baking & Pastry Management program, offering a unique assortment of “sweet and savoury” buns inspired by cinnamon rolls. My team and I had the opportunity to develop the S’n’S website from scratch, allowing our clients (S’n’S) to showcase their delicious products and skills.
View website
Branding Guide, developed by Shanice W.
Shopify Website Development Project
project lead
Project Overview
The Shopify Website Development project is part of the BUS 2504 Web Development course offered to Digital Management and Fashion Management students at Humber College. This project enabled a team of 6 students to develop and build a fictitious e-commerce website with Shopify utilizing web development skills gained throughout the semester.
As the project lead, I:
- Led and collaborated closely with a team of 5 class colleagues
- Executed home page, header, footer, product/collection descriptions, and product/collection images
Skills: Project management, web development, collaboration, content management, SEO
Loveli Treats
My team and I developed Loveli Treats, a fictitious treats shop offering a variety of baked goods and treats. Together we worked on navigating Shopify’s dashboard focusing on our website theme selection and customization, product and collection management, page optimization and blogging.
To view the website please enter “humber”
View website
Connect with me
Shanice Williams
helloshanicewilliams@gmail.com
647-702-9643
Connect on LinkedIn
